Full job description
Who we are
YQN is a leading one-stop international logistics online services platform, offering comprehensive international logistics services, including FCL, LCL, air freight, rail service, trucking, customs clearance, warehousing, cargo insurance, bulk cargo service, port of destination services, etc.
We are designed to apply the internet and digital technology to visualize and optimize cross-border supply chain logistics to achieve the same efficiency and convenience as express delivery. ‘Simple shipping and easy freight’ is the mission of YQNLINK. We have developed strategic cooperative partnerships with leading ocean carriers and logistics service providers such as COSCO Shipping, Maersk Line, Sinotrans, etc.
We have built up the ocean and air transport network from China to the world and introduced a series of innovative product offerings such as the First-class FCL, First-class LCL, First-class Air Freight, realizing online quotation, online order, online logistics tracking and other abundant functions, to build a more efficient and intelligent cross-border supply chain logistics.
Working Visa sponsorship is available for qualified employees.
Job Responsibilities
- Serve as a day-to-day point of contact for assigned clients, ensuring timely and professional communication in both Mandarin and English.
- Assist in managing client accounts, tracking service performance, and resolving issues or escalations.
- Support senior team in preparing reports, presentations, and client updates.
- Coordinate with internal teams (operations, logistics, customer service) to ensure client expectations are met.
- Participate in client meetings and calls as needed to maintain strong relationships and identify opportunities for growth.
- Maintain accurate and up-to-date records of client interactions and account activity.
- Translate documents and communications between Mandarin and English when necessary.
- Perform other duties as assigned
Requirements
l Excellent English and Chinese verbal and written communication skills and the ability to present information clearly and concisely
l Attention to detail and good reasoning skills to spot errors quickly and report them to relevant staff
l Customer-oriented mindset and excellent interpersonal skills
l Strong negotiation skills
l Proficiency with industry-standard computer packages such as Microsoft Excel, Word, Outlook
Job Type: Full-time
Job Type: Full-time
Pay: $20.00 – $25.00 per hour
Work Location: In person
For direct application Link
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