Full job description
Company Overview
Awesung & Bloomsung Inc. is a large-scale integrated warehousing and logistics enterprise specializing in cross-border e-commerce support services, international transportation and customs clearance, Amazon FBA transfer, dedicated air freight lines, and one-stop fulfillment. We operate major warehouse centers across the U.S., including Los Angeles, Atlanta, Houston, and Cranbury (NJ), with a total warehouse area exceeding one million square feet.
Due to business expansion, we are seeking one Customer Service Representatives to support our Xmiles Last Mile Service operations and ensure exceptional customer experience.
Job Responsibilities
Customer Communication and Support
- Act as the front-line representative for Xmiles final-mile customers, receiving and accurately understanding their service inquiries, business needs, and feedback.
- Respond to customer inquiries promptly via phone, email, or online systems, ensuring timely and effective resolution.
- Maintain strong customer relationships and continuously enhance satisfaction and service experience.
Logistics Exception Handling and Coordination
- Coordinate with warehouse, transportation, and channel teams to follow up on delivery exceptions such as delays, returns, or lost packages.
- Analyze root causes of service issues and drive corrective actions to improve efficiency and quality.
- Maintain detailed exception-handling records to ensure information traceability and accountability.
Order and Scheduling Management
- Coordinate customer needs with warehouse shipping schedules to ensure efficient order execution.
- Track daily order progress to guarantee accurate and timely completion.
- Assist in organizing and archiving customer order data for future analysis and performance review.
Cross-Departmental Collaboration and Problem-Solving
- Communicate closely with warehouse, operations, sales, and logistics teams to ensure smooth delivery of customer requirements.
- Proactively coordinate resources and propose solutions for complaints or urgent issues to prevent escalation.
- Assist supervisors in developing standardized procedures for issue resolution and service optimization.
Data Recording and Service Quality Improvement
- Accurately log customer feedback and exception outcomes; assist in compiling and analyzing customer satisfaction metrics.
- Support supervisors with other related tasks as needed.
Requirements
- High school diploma or above.
- Bilingual in English and Chinese (Mandarin) required.
- Proficient in Microsoft Office and other office software.
- Prior experience in customer service preferred.
- Experience in warehousing or logistics is a plus.
- Strong communication and coordination skills.
- Detail-oriented, responsible, and organized.
- Proactive in problem-solving and continuous improvement.
Chinese Language Requirement
- Proficiency Level: Minimum CEFR C1 or HSK Level 6 in Mandarin Chinese.
- Must demonstrate excellent reading and writing skills in professional contexts (emails, chat, ticket systems).
- Able to understand and respond to customer inquiries clearly and naturally in both spoken and written Chinese.
- Should communicate with accurate grammar, polite tone, and native-like fluency.
语言要求：
- 中文水平需达到 CEFR C1 或 HSK 6级 以上：
- 听力：能理解客户语音与录音内容；
- 口语：能在压力下快速、清晰地沟通；
- 阅读：能准确理解客户信息、产品描述、公司政策；
- 写作：能以自然流畅、无语法错误的书面语进行回复（含邮件、聊天）。
- 若中文为第二语言，需能在专业场合独立使用，无需翻译协助。
Compensation and Benefits
Competitive Pay Structure
- Internship period: $20–23/hour.
- Full-time (post-probation): $50,000–$60,000/year ($24–28/hour), based on performance.
Sponsorship
- H-1B sponsorship for 2026 may be considered, depending on performance and company needs.
Work Environment
- Friendly and collaborative work environment with annual company trips, team gatherings, and holiday gifts.
- Employment will begin under a staffing agency, offering flexible sponsorship options and benefits. You will work directly with the company team, receive identical training, and enjoy equal growth and promotion opportunities. Outstanding employees will have the chance to transition to the company’s internal payroll.
Interview Process
- Round 1: HR Interview (with Candy Chen)
- Round 2: Hiring Manager Interview (Video/Onsite)
Application Instructions
Please contact Candy Chen at [email protected]
Job Type: Full-time
Pay: $20.00 – $23.00 per hour
Expected hours: 40 per week
Application Question(s):
- Are you a native speaker of Mandarin?
If not, do you have any official certification (e.g., HSK Level 6 or CEFR C1) or other evidence that demonstrates your proficiency in Mandarin Chinese?
- Do you currently reside in the US, or do you hold a valid visa to enter the US upon receiving an offer?
- Are you authorized to work in the US, or do you hold any of the following visa: F-1 (OPT or STEM OPT), H-4, L-2, J-1, B-1/B-2? If so, please specify.
- If you require H1B sponsorship, will your visa be non-expired for H1B lottery?
For direct application Link
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